FAQs

**FAQs - IzuHub**

Welcome to the IzuHub FAQ section! Here, you’ll find answers to some of the most common questions our customers have. If you have any additional questions, feel free to reach out to our customer service team for assistance.

### General Questions

**1. What is IzuHub?**
IzuHub is an online retailer specializing in a wide range of electronic items, including smartphones, laptops, smart home devices, wearables, and more. We pride ourselves on offering high-quality products and exceptional customer service.

**2. Do you have a physical store?**
Currently, IzuHub operates exclusively online. This allows us to offer competitive pricing and a broader selection of products. You can shop conveniently from anywhere at any time.

### Ordering and Shipping

**3. How do I place an order?**
To place an order, simply browse through our categories or use the search function to find the item you want. Once you've selected your product, add it to your cart and proceed to checkout to complete your order.

**4. What payment methods do you accept?**
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. 

**5. How long does shipping take?**
Shipping times may vary based on your location and the shipping method selected at checkout. We typically process orders within 1-2 business days, and standard shipping can take anywhere from 3-7 business days. For expedited options, please check our shipping policy during checkout.

### Returns and Exchanges

**6. What is your return policy?**
IzuHub offers a 30-day return policy on most items. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange, provided the item is in its original condition and packaging.

**7. How do I initiate a return?**
To initiate a return, please contact our customer service team with your order number and details about the item you wish to return. They will guide you through the return process.

### Product Information

**8. How can I find product specifications or details?**
Each product page on our website includes detailed specifications, features, and customer reviews to help you make informed decisions. If you have additional questions, feel free to reach out to our support team.

**9. Are the products sold on IzuHub genuine?**
Yes, we only sell genuine products from reputable brands. We partner with authorized distributors to ensure that every item meets high standards of quality and performance.

### Customer Support

**10. How can I contact customer service?**
You can reach our customer service team via email at support@izuhub.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.

**11. Do you offer technical support for products?**
While we do not provide in-depth technical support for all products, we encourage customers to refer to the user manuals provided with each item. For specific concerns, we recommend contacting the manufacturer or reaching out to our customer service for guidance.

### Miscellaneous

**12. Do you offer discounts or promotions?**
Yes, we frequently run promotions and offer discounts on select products. Be sure to sign up for our newsletter to stay updated on the latest deals, special offers, and exclusive sales.

Thank you for choosing IzuHub! If you have any other questions, don’t hesitate to ask—we’re here to help!